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A little magic, explained
How do Magic Pens work?
Different pens can create different effects. Depending on your set, you may be able to change colours, erase areas, or reveal hidden details. Follow the instructions included with your set for the right pen combinations.
What can I make with them?
Try drawings, patterns, greeting cards, secret messages, or a colourful scene. Our Creative Ideas page has prompts to help you get started.
Where can I find drawing techniques?
Visit How It Works for ideas like layering, shading, blending, texture, and colour effects.
Do all sets include the same pens and accessories?
Set contents can vary. Check the product listing and selected option for the included pens, accessories, and instructions.
How should I store my pens?
Keep the caps on when the pens are not in use and follow any care instructions supplied with your set.
From checkout to doorstep
Need a hand with an order?
How can I track my order?
Use Track Your Order to check its status. Carrier tracking may take a little time to show its first update after dispatch.
Where can I see shipping options and delivery estimates?
Available options, charges, and current estimates are shown during checkout. Read the Shipping Policy for more information.
Can I change or cancel an order?
Contact customer care as soon as possible with your order number. A change may not be possible once fulfilment or dispatch has started.
Here when you need us
We’re happy to help
How do I request a return?
Review the Refund & Returns Policy, then contact customer care or open the relevant order in your account to begin a request.
What should I do if my order arrives damaged or something is missing?
Contact customer care with your order number and a short description of the issue. Photos can help the team review a damaged parcel or item.
How can I contact the Magic Pens team?
Use the Contact Us page and include your order number if your question is about an order.